Technical Account Manager Manager

Nivelo
Nivelo

IT, Sales & Business Development

Posted on Oct 15, 2026

Technical Account Manager Manager

About Nivelo:

Everyone deserves to be paid reliably.

Nivelo's mission is to provide safe and instantaneous money movement for everyone. Our ambition is large - disrupting a $20 Trillion infrastructure built 50 years ago. Our impact is even bigger - securing the most common and most important payment for most people in the world - their paycheck. We're reinventing the way businesses and individuals move money.
Nivelo is the integrated payments platform that payroll brands use to move money quickly, digitally and securely to guarantee every dollar is delivered on time.
Learn more: Check out this recent interview on the Payrollin Podcast.

About the role:

This is a retention and expansion role at its core: you'll own the relationship for each of our clients from post-sale handoff onward, keeping accounts healthy, renewing on time, and finding natural ways to grow them. It's a technical relationship-management role — you'll need enough command of how our platform, and the payments rails underneath it, actually work to reason through a client's issue yourself.
This is an individual contributor role on a small team, with room to grow into building out a team of your own if the role and your track record support it. There isn't an established playbook for it yet — you'll be shaping a lot of the process as you go, which is generally what it's like to work at Nivelo at this stage.
If you:
Understand payments well enough to discuss ACH, wires, instant payments, banking APIs, and compliance requirements with both technical and business stakeholders
Can present product capabilities and integration possibilities clearly to C-level stakeholders
Can move fluidly between a deep technical conversation with engineering and a business conversation with a client's finance leadership
Thrive in ambiguity and enjoy being the connective tissue on a small team
Prefer to work through a technical question yourself rather than hand it to engineering
This is for you.
If you:
Need clean swim lanes, a fully built-out playbook, or a polished, finished product
Prefer to escalate technical questions rather than solve them
You'll hate it here.
Location: US Remote