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As a Solutions Engineer at Estuary, you’ll work directly with our founding team to help companies unlock the power of their real-time data. Your work will directly shape how users harness their real-time data, driving our product's development and creating seamless user experiences. Working at the intersection of engineering, product, and customers, this role offers the unique opportunity to influence Estuary’s product roadmap while ensuring a smooth and impactful experience for our users. We’re looking for individuals with an insatiable curiosity to dive into technical challenges and an empathetic approach to making complex concepts accessible to others.Responsibilities:- Focus on solving specific customer pain points to create a seamless end-to-end experience.- Lead discovery of user challenges, translating insights into actionable product strategies.- Develop technical documentation of customer requirements and maintain internal resources.- Actively engage in user-support channels, addressing questions and issues raised by Flow users.- Provide hands-on technical support, conducting independent investigations when needed.- Build strong relationships with customers to act as a trusted conduit, influencing their data strategy.- Develop a perspective on customer and market trends, sharing insights with our founding team.- Gather and articulate technical feature requests to improve product alignment with customer needs.What We’re Looking For:- Ownership of global customer requests across timezones; startup mentality beyond a typical 9 to 5.- Bachelor’s in CS/data science or equivalent experience; exceptional communication and relationship skills.- Empathy for technical and non-technical users; make complex topics accessible.- Hands-on with two or more languages (e.g., Python, SQL, JavaScript) or equivalent skills.- Experience collaborating with technical and non-technical stakeholders; balance customer focus with technical depth; startup experience preferred.Why Estuary?- Collaborative, ambitious team; early-stage impact and autonomy; remote-first culture; quarterly offsites; competitive salary, equity, and benefits.